pkshan Privacy Policy –
Your Data, Your Rights

This Privacy Policy applies to all personal data processed by pkshan in connection with the operation of the pkshan Casino and pkshan sports betting platform, accessible at pkshan.app and through any associated mobile applications or services. It governs the relationship between pkshan (referred to as "we", "us", "our", or "pkshan") and you, the user (referred to as "you" or "your").

pkshan takes the privacy of its Pakistani users seriously. Whether you are accessing pkshan from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan, the same data protection standards apply to your account. pkshan processes personal data in compliance with applicable international data protection principles, including those consistent with GDPR standards, even where such legislation does not directly govern our operations.

By registering a pkshan account and using any of our services — including pkshan Casino, live dealer games, slots, PSL betting, cricket betting, or any other product on the platform — you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

pkshan collects the following categories of personal data from users, either directly or through automated means during your use of the platform:

pkshan does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions unless directly and unavoidably relevant to a legal compliance requirement.

pkshan collects personal data through the following channels and mechanisms:

• Direct Registration: When you create a pkshan account, you voluntarily provide identity and contact information required to open and maintain your account.
• KYC Verification Submissions: When pkshan requests identity verification, you submit documents directly through the platform's secure upload facility.
• Payment Transactions: Financial data is collected each time you make a deposit or withdrawal through JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, or card payment channels.
• Platform Usage: Technical and account data is collected automatically as you navigate and interact with pkshan Casino games, sports betting markets, and platform features.
• Customer Support: Communications data is collected when you initiate a live chat session or contact pkshan support via email.
• Cookies and Similar Technologies: Browsing behaviour and session data are collected through cookies and similar tracking technologies, as described in Section 09 of this Policy.
• Third-Party Payment Providers: pkshan receives transaction confirmation and limited financial data from payment processors to verify deposit and withdrawal status.

pkshan processes your personal data only for specific, legitimate purposes. We do not process data beyond what is reasonably necessary to fulfil these purposes. The primary purposes for which pkshan processes personal data are:

• Account Management: Creating, maintaining, and operating your pkshan user account, including authentication and security.
• Age & Identity Verification: Verifying that you meet the 21+ age requirement for access to pkshan Casino and sports betting services, and confirming your identity for regulatory compliance.
• Payment Processing: Facilitating PKR deposits and withdrawals through your chosen Pakistani payment method, including reconciliation and dispute resolution.
• Fraud Prevention & Security: Detecting and preventing fraudulent transactions, account takeovers, money laundering, and other illicit activities on the pkshan platform.
• Responsible Gaming Compliance: Operating deposit limit tools, cooling-off periods, and self-exclusion programmes that require processing of account activity and usage data.
• Customer Support: Resolving account queries, technical issues, payment disputes, and responsible gaming requests submitted through live chat or email.
• Legal & Regulatory Compliance: Meeting obligations under pkshan's international gaming licence, including record-keeping, transaction monitoring, and reporting requirements.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve pkshan's products, features, and user experience for Pakistani players.
• Marketing Communications: Sending promotional offers, bonus notifications, and pkshan platform updates where you have provided consent (see Section 11).

pkshan relies on the following legal bases to process your personal data, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to fulfil the pkshan Terms & Conditions contract with you — including account creation, payment processing, and game services — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with pkshan's obligations under its gaming licence, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of pkshan's legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pkshan does not sell, rent, or trade your personal data. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this Policy:

• Payment Processors: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and card payment networks receive the minimum financial data required to process your PKR transactions securely.
• Identity Verification Providers: Third-party KYC service providers may process your identity documents to confirm age and identity, subject to their own privacy standards consistent with pkshan's requirements.
• Game Software Providers: Casino game studios whose titles are hosted on pkshan may receive anonymised session data for technical certification and RTP auditing purposes. They do not receive your personal identity or payment data.
• IT and Hosting Infrastructure: Cloud infrastructure and platform hosting providers process technical data as part of operating and securing the pkshan platform.
• Regulatory Authorities: pkshan may be required to disclose account and transaction data to its licensing authority, financial intelligence units, or law enforcement agencies as required by applicable regulations.
• Customer Support Platforms: Live chat and support ticketing systems operated by third-party providers may process communications data to facilitate your support interactions.

All third parties engaged by pkshan are subject to contractual data protection obligations and are not permitted to use your personal data for any purpose beyond the specific service they provide to pkshan.

pkshan retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active Accounts: All personal data associated with an active pkshan account is retained for the duration of the account's existence plus a minimum post-closure period as required under our licensing obligations.
• AML & KYC Records: Identity verification documents and transaction records are retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Customer Support Records: Live chat transcripts and support email records are retained for up to two years from the date of the interaction, to support dispute resolution and quality assurance.
• Marketing Data: Consent records and marketing preference data are retained for as long as your account is active or until you withdraw consent, whichever occurs first.
• Technical Logs: Server logs and session data are typically retained for up to 90 days for security monitoring, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, pkshan securely deletes or anonymises your personal data such that it can no longer be linked to your identity.

pkshan employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place on the pkshan platform include:

• SSL/TLS Encryption: All data transmitted between your device and pkshan's servers is encrypted using SSL/TLS protocols. The padlock icon in your browser confirms an active secure connection.
• Data Encryption at Rest: Sensitive personal and financial data stored on pkshan's systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pkshan's internal systems is restricted on a strict need-to-know basis. Staff with access to user data are bound by confidentiality obligations.
• Two-Factor Authentication: pkshan offers optional two-factor authentication (2FA) to account holders to provide an additional layer of account security.
• Regular Security Audits: pkshan's platform undergoes regular security testing and vulnerability assessments conducted by independent security specialists.
• Incident Response: pkshan maintains a data breach response procedure. In the event of a security incident affecting your personal data, pkshan will notify affected users and relevant authorities in accordance with applicable requirements.

pkshan uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your web browser when you visit pkshan. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the pkshan platform to function. They maintain your login session, remember your language and currency preferences, and enable core security features. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your pkshan account settings and preferences to personalise your experience, such as your preferred payment method or game lobby layout. Disabling these may affect platform functionality.
• Analytics Cookies: pkshan uses anonymised analytics data to understand how users interact with the platform — which features are most used, where users encounter difficulties, and how navigation can be improved. This data does not identify individual users.
• Session Security Cookies: Cookies used to detect unusual login patterns and protect your pkshan account from session hijacking and cross-site request forgery attacks.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your pkshan account. pkshan does not use third-party advertising cookies or behavioural tracking cookies that share your data with external ad networks.

As a pkshan user, you have the following rights in relation to your personal data. pkshan will respond to all verified rights requests within 30 days of receipt. To exercise any of these rights, contact the pkshan support team via live chat or email at [email protected].

pkshan may send you marketing communications about new games, bonus offers, PSL betting promotions, and other pkshan platform updates. All marketing communications from pkshan are subject to your consent and the following conditions:

• Opt-In Consent: pkshan will only send you marketing messages if you have actively opted in to receive them during registration or through your account settings.
• Opt-Out at Any Time: You may unsubscribe from pkshan marketing communications at any time by clicking the unsubscribe link in any marketing email, updating your preferences in your account settings, or contacting pkshan support via live chat.
• Transactional Messages Excluded: Unsubscribing from marketing does not affect transactional communications from pkshan, such as deposit confirmations, withdrawal notifications, security alerts, and account verification messages. These are sent as part of the service and are not marketing in nature.
• No Third-Party Marketing: pkshan does not share your contact details with third-party marketers. You will only ever receive pkshan-branded communications from pkshan's own channels.
• SMS and Push Notifications: Where you have consented to SMS or push notification marketing from pkshan, the same opt-out rights apply. Contact pkshan support to manage these preferences.

pkshan's services are strictly intended for users aged 21 years and above. pkshan does not knowingly collect, store, or process personal data from individuals under the age of 21.

pkshan implements the following age-related data protection measures:

• Age Declaration at Registration: All users must confirm they are 21 or older during the pkshan registration process. False declarations are a breach of the pkshan Terms & Conditions.
• KYC Age Verification: pkshan requires submission of a valid CNIC or other government-issued identity document to verify age before allowing withdrawal of funds. CNIC issuance in Pakistan requires the holder to be 18 or older; combined with pkshan's 21+ policy, this provides a strong verification layer.
• Underage Account Termination: If pkshan discovers that a user is under 21, the account will be immediately suspended, all funds will be returned (subject to verification), and all personal data associated with the underage account will be deleted from pkshan's systems within 30 days.
• Parental Controls: pkshan encourages parents and guardians to use device-level parental control tools to prevent minors from accessing online gambling platforms. If you believe a minor has accessed pkshan, contact support immediately via live chat.

pkshan reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, pkshan will notify registered users via email or through a prominent in-platform notice prior to the changes taking effect.

The most current version of the pkshan Privacy Policy is always published on this page, identified by the effective date at the top of the document. Your continued use of pkshan following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you should stop using pkshan and may request account closure by contacting the pkshan support team via live chat.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern regarding your pkshan account, please contact the pkshan Data Protection team using the details below:

• Live Chat: Available 24/7 from within your pkshan account dashboard — the fastest way to reach the pkshan support and data protection team.
• Email: [email protected] — for written data subject access requests or formal privacy complaints. pkshan aims to respond within 5 business days.

pkshan is committed to resolving all privacy queries fairly and promptly. If you are not satisfied with pkshan's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority under pkshan's operating jurisdiction.